We are mostly called in by clients to provide an external opinion on how well things are going – or not, as the case may be. This external perspective frequently involves a close study of organisational structures and practices, along with a review of the adequacy of key policies including; HRD, ICT/IM&T, marketing, quality and risk management.
| Strategic focus areas | Methodologies | Examples |
Performance Management Best value |
Review of corporate & business objectives Stakeholder audit Quality standards assessment Benchmarking Establish new service frameworks Capacity & resources Agree PIs Risk assessment Audit tool |
Strategic review of Crime & Disorder Strategy and establish new PIs – Uttlesford District Council Review of local authority performance management as part of Audit Commission Corporate Assessment Team Best value review of information, media and communications – South Cambs District Council |
| Service & Policy Review | Review of performance & achievement Confirm new service focus Objectives setting Capacity building PIs |
Review of Medium Grants Programme – Community Fund Review of staff benefits – Cambridge Building Society Review of Arts Policy – Chelmsford Borough Council |
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